Worst Customer Service: Cingular Wireless
Does Cingular Wireless customer service suck or what? I'm waiting on hold for over 40 minutes to resolve a Blackberry-related issue. I've been on hold so long, it does not pay to leave. I pay $154 a month for my phone/blackberry service. Doesn't that buy me anything?
Not only am I waiting. The first Customer Service representative (CSR) I spoke with is waiting with me to hand me off to the Blackberry expert. And the CSR next to her (in her Kansas City, KS center), has been waiting 32 minutes.
I will bet you the Cingular sales department is fully staffed, further clogging the support system. So much for the new AT&T.